Welcome to
Des Moines Event Rentals

Renting equipment from our Des Moines Event Rental is a convenient process. Start by browsing our extensive inventory of party rental items, including tables, chairs, linens, decorations, and more. Once you've specified the date of your planned event and selected the items you shall require, add them to your cart and proceed to checkout.  A member of our team will reach out to you shortly via phone or email to confirm your request and an invoice shall be issued.  You may also skip the online shop and call us directly at 515-377-0999 or email us at [email protected]. Since all equipment is based on availability and rented on a first-come/first-served basis, your reservation must be confirmed with at least a 50% deposit. As availability changes quickly, all unconfirmed invoices are subject to cancellation.

Yes, you can make last-minute additions or changes to your party rental order, subject to item availability. If you realize you need additional items or want to modify your order, please contact our team as soon as possible at 515-377-0999 or email us at [email protected]. We'll do our best to accommodate your requests and update your order accordingly. Keep in mind that last-minute changes are subject to availability, so it's a good practice to reach out to us well in advance of your event to ensure that we can meet your requirements. We're here to help you create the perfect party setup.

Renter Responsibility Policy

We understand that accidents can happen, but we kindly ask that you take care of the equipment while it's in your possession. Here's what to keep in mind:

• Lost or Stolen Equipment: If any item is lost or stolen during your rental period, you'll be responsible for covering the full replacement value. Rental fees will continue to apply until we receive reimbursement.
• Damage: If the equipment is damaged or destroyed, you’ll be responsible for the repair or replacement costs. Please handle all items with care to avoid unexpected charges.
• Condition on Return: Please return all equipment in the same condition it was in when you received it. If items are returned excessively dirty or damaged, cleaning or repair fees may apply. 

We truly appreciate your help in keeping our equipment in great shape for all our renters. If you have any concerns during your rental period, don’t hesitate to reach out — we're here to help!

Customer Linen Rental Policy

Thank you for choosing our linen rental services. To ensure a smooth rental experience, please review the following policies regarding the care, return, and condition of rented linens.

• Lost or Damaged Items
  Customers are responsible for the full retail replacement cost of any linens that are lost, not returned, or returned with damage beyond repair. This includes linens that are ripped, torn, burned, or stained with permanent substances such as ink, marker, candle wax, or mildew. Items returned in an unusable condition will be considered damaged and subject to replacement charges.
• Excessive Cleaning
  Linens returned with stains that require special treatment or extensive effort beyond standard laundering will incur an excessive cleaning fee. Examples include heavy food or beverage stains, mud, grease, or any substance that requires multiple washes or special cleaning agents. While we understand normal wear and minor stains may occur, we ask that customers take reasonable care during use to avoid additional charges.
• Wet or Soiled Linens
  Please ensure all linens are dry and free of debris before packing them for return. Damp or wet linens can develop mildew, which may result in damage fees or replacement charges. We recommend allowing linens to fully air dry before repacking.

By renting with us, you agree to comply with these policies and understand that any additional fees resulting from lost, damaged, or excessively soiled linens will be charged to the card on file or invoiced separately.

If you have any questions or concerns, please don’t hesitate to contact us. We’re happy to help ensure your event goes smoothly.

Event Rental Cancellation Policy

At Des Moines Event Rentals, we understand that plans can change. To ensure that both our customers and our team are treated fairly, we have established the following cancellation policy:

1. Cancellation by Customer - We offer a flexible cancellation policy based on the time frame in which the cancellation is made:

• More than 7 Days before the event: Full refund shall be issued OR the option to reschedule the event rental to another available date with no additional charge.
• 7 Days or Less before the event: 50% refund of total rental amount OR the option to reschedule the event rental to another available date with no additional charge.
• Less than 48 Hours before the event: NO REFUND ISSUED. However, you may reschedule the rental to another available date.

2. Cancellation by Des Moines Event Rentals - If we are unable to fulfill your booking due to unforeseen circumstances, we will notify you immediately and offer the following options:

• Full Refund: We will refund all deposits and payments made to us, with no cancellation fees.
• Rescheduling: We will work with you to find an alternative date or arrangement.

3. No-Shows or Last-Minute Cancellations - If you fail to show up for the rental or do not contact us within 24 hours of your scheduled event time, the full rental fee will be charged, and no refund will be issued.

4. Force Majeure - In the event of an emergency or uncontrollable circumstance (e.g., natural disasters, governmental restrictions, etc.), we will work with you to reschedule or refund as appropriate.

5. Rescheduling - Rescheduling is based on availability. Any rescheduled event must occur within 12 months of the original event date. Additional charges may apply if the rescheduled date requires an upgraded package or equipment.

6. How to Cancel or Reschedule - To cancel or reschedule your booking, please contact us via phone at 515-377-0999 or email at [email protected]. You will receive a confirmation of your cancellation or rescheduling at our earliest convenience.