Event Rental Cancellation Policy
At Des Moines Event Rentals, we understand that plans can change. To ensure that both our customers and our team are treated fairly, we have established the following cancellation policy:
1. Cancellation by Customer - We offer a flexible cancellation policy based on the time frame in which the cancellation is made:
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More than 7 Days before the event: Full refund shall be issued OR the option to reschedule the event rental to another available date with no additional charge.
- 7 Days or Less before the event: 50% refund of total rental amount OR the option to reschedule the event rental to another available date with no additional charge.
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Less than 48 Hours before the event: NO REFUND ISSUED. However, you may reschedule the rental to another available date.
2. Cancellation by Des Moines Event Rentals - If we are unable to fulfill your booking due to unforeseen circumstances, we will notify you immediately and offer the following options:
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Full Refund: We will refund all deposits and payments made to us, with no cancellation fees.
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Rescheduling: We will work with you to find an alternative date or arrangement.
3. No-Shows or Last-Minute Cancellations - If you fail to show up for the rental or do not contact us within 24 hours of your scheduled event time, the full rental fee will be charged, and no refund will be issued.
4. Force Majeure - In the event of an emergency or uncontrollable circumstance (e.g., natural disasters, governmental restrictions, etc.), we will work with you to reschedule or refund as appropriate.
5. Rescheduling - Rescheduling is based on availability. Any rescheduled event must occur within 12 months of the original event date. Additional charges may apply if the rescheduled date requires an upgraded package or equipment.
6. How to Cancel or Reschedule - To cancel or reschedule your booking, please contact us via phone at 515-377-0999 or email at [email protected]. You will receive a confirmation of your cancellation or rescheduling at our earliest convenience.