Rental Policies & Guidelines

Rental Period & Pricing

  • Weekend Rentals: Charged as a one-day rental from Friday through Monday.
  • Midweek Rentals: Pickup available the day before or day of the event; return the day of or day after.
  • Extended Rentals: Weekly and Monthly Rentals are available upon request.

Deposits & Payment

Reservation: 50% of Total Due is required as Deposit. Remaining Balance is due thirty (30) days prior to the event date. Rentals with less than thirty (30) days prior to the event date require FULL Payment. Orders are NOT secured without a deposit payment.

Accepted Payment Methods

  • VISA, MasterCard, Discover, AmEx
  • Cash, checks

All rental costs must be paid before the rental begins.

Delivery & Setup

Delivery: Available anywhere. Delivery fee is based upon the size of the order and the location, so please contact us for a quote.

  • Includes: Driveway delivery and pickup from reasonable distance from the delivery vehicle.

Extra Charges Apply For:

  • Stairs, elevators, backyards or difficult access
  • Non-ground floor or long-distance carries
  • Off-hours delivery/pickup (outside 8:00 AM – 7:00 PM, MON–SAT)
  • Setup & Teardown: Not included. Available at additional cost if arranged in advance.
  • Return Requirements: Equipment must be stacked on provided carts and repackaged in original containers upon pickup. Failure to comply will result in a "Restacking Fee".

Equipment Use

  • All equipment is thoroughly tested before rental and available for evaluation at the time of pickup/delivery.
  • Instructions available on request. Many items have Online User Manuals on our website.
  • Renters are responsible for proper use and operation.
  • Des Moines Event Rental is not liable for misuse.
  • For equipment issues or failures, please contact us immediately at 515-377-0999. Failure to understand equipment operation is not accepted as reason for a refund. Renters are expected to understand operation and limitations of equipment.

Loss, Theft & Damage

  • Lost or Stolen Equipment: If any item is lost or stolen during your rental period, you'll be responsible for covering the full replacement value. Rental fees will continue to apply until we receive reimbursement.
  • Damage: If the equipment is damaged or destroyed, you’ll be responsible for the repair or replacement costs. Rental charges may continue on damaged equipment until repaired/replaced. Please handle all items with care to avoid unexpected charges.
  • Condition on Return: Please return all equipment in the same condition it was in when you received it. If items are returned excessively dirty or damaged, a cleaning or repair fee may apply.

Linen Rental Policy

Thank you for choosing our linen rental services. To ensure a smooth rental experience, please review the following policies regarding the care, return, and condition of rented linens.

Return Requirements: Please return linens in provided containers in a loosely folded manner to reduce the chance of heavy wrinkling.  DO NOT return or store linens in plastic/trash bags.

Lost or Damaged Items: Customers are responsible for the full retail replacement cost of any linens that are lost, not returned, or returned with damage beyond repair. This includes linens that are ripped, torn, burned, or stained with permanent substances such as ink, marker, candle wax, or mildew. Items returned in an unusable condition will be considered damaged and subject to replacement charges.

Excessive Cleaning: Linens returned with stains that require special treatment or extensive effort beyond standard laundering will incur an excessive cleaning fee. Examples include heavy food or beverage stains, mud, grease, or any substance that requires multiple washes or special cleaning agents. While we understand normal wear and minor stains may occur, we ask that customers take reasonable care during use to avoid additional charges.

Wet or Soiled Linens: Please ensure all linens are dry and free of debris before packing them for return. Damp or wet linens can develop mildew, which may result in damage fees or replacement charges. We recommend allowing linens to fully air dry before repacking.

By renting with us, you agree to comply with these policies and understand that any additional fees resulting from lost, damaged, or excessively soiled linens will be charged to the card on file or invoiced separately.

Cancellation Policy

Cancellation by Customer - We offer a flexible cancellation policy based on the time frame in which the cancellation is made:

  • More than 7 Days before the event: Full refund shall be issued OR the option to reschedule the event rental to another available date with no additional charge.
  • 7 Days or Less before the event: 50% refund of total rental amount OR the option to reschedule the event rental to another available date with no additional charge.
  • Less than 48 Hours before the event: NO REFUND ISSUED. However, you may reschedule the rental to another available date. NO REFUNDS ISSUED for inclement weather (rain, snow, etc).

Cancellation by Des Moines Event Rentals - If we are unable to fulfill your booking due to unforeseen circumstances, we will notify you immediately and offer the following options:

  • Full Refund: We will refund all deposits and payments made to us, with no cancellation fees.
  • Rescheduling: We will work with you to find an alternative date or arrangement.

No-Shows or Last-Minute Cancellations - If you fail to show up for the rental or do not contact us within 24 hours following your scheduled event time, the full rental fee will be charged, and no refund will be issued.

Force Majeure - In the event of an emergency or uncontrollable circumstance (e.g., natural disasters, governmental restrictions, etc.), we will work with you to reschedule or refund as appropriate.

Rescheduling - Rescheduling is based on availability. Any rescheduled event must occur within 12 months of the original event date. Additional charges may apply if the rescheduled date requires an upgraded package or equipment.

How to Cancel or Reschedule - To cancel or reschedule your booking, please contact us via phone at 515-377-0999 or email at [email protected]. You will receive a confirmation of your cancellation or rescheduling at our earliest convenience.

Business Hours & Appointments

Normal Hours:

  • Monday – Friday:  8:00 AM – 5:00 PM CST
  • Saturday:  9:00 AM – 12;00 PM CST
  • Sunday & Holidays: CLOSED

Pickup/Return: During business hours on your scheduled rental dates

Appointments: Recommended for dedicated service. After-hours service available by request.